terms & conditions 1
a warm welcome to the all-unied Terms & Conditions. By accessing this website and/or placing an order with us, you agree to be bound by these Terms & Conditions, as set out below

who we sell to

the primary target for our products and services are the students who study in the UK; all-unied was established with the unique needs of international students in mind but increasingly domestic students, especially those who will have to travel long distances, are realising the benefits our services provide. Using a combination of our own delivery vehicles and the best courier companies, we deliver packs to students anywhere in the United Kingdom

an important point to note is that we are selling our packs / items to you and not renting, leasing or lending them to you. At the end of your time at university / college the items you buy are therefore yours to do with as you wish - in the past students have donated items to their friends who are staying on at the institution or have given the items to local charity shops. Some students even sell the things they no longer need on eBay. In the early years we did try re-cycling the used 'essentials' but found the whole exercise to be a logistic nightmare so ceased offering the service

NOTE: to discourage fraudulent activity we do not export items outside of the UK or deliver to mailbox drop-offs. If you are interested in us doing so, please check with us BEFORE you complete any transactions. Purchases made for anyone other than students studying in the UK that have not been pre-cleared will be liable to an administration charge of 10 (to cover our bank charges) and a two week delay (to ensure funds have been cleared) before any refund can be processed

how to buy on our site

the procedure for placing an order on our site is really very simple:
  • select what you want and add it into your 'basket'
  • click on either the 'Checkout Now' button (in the bottom right hand corner of the 'My Basket' page) or the 'CHECKOUT' button (on the left hand navigation bar)
  • select your accommodation provider (university, college or private address) from the drop-down list. This stage is simply to ensure that the FREE postage (on orders over 60) is applied to all students attending our 'partner' institutions (an 8.00 courier charge is applied to non-partner universities & colleges, private addresses and orders under 60.00)
  • hit the 'Next>' button
  • on the 'Invoice Address' page please put the registered address of the holder of the bank card being used for the purchase (this is an important security check to help eliminate fraudulent purchases)
  • put a tick in the check-box to confirm you accept our Terms and Conditions
  • hit the 'Next>' button
  • complete the 'Delivery Address' page putting in as much detail about your accommodation as possible. If you do not have the actual room number that is not a problem; we will dispatch your order "Care of the Reception Desk" and you simply collect it from there when you arrive
  • hit the 'Next>' button
  • you will then be taken out of the All-Unied website to the secure site of Card-Payment Service Provider partner, Protx Ltd. Protx will remotely capture your card details (without ever being seen by, check and confirm the authorisation and process the payment. If you do not have a valid bank card you can ask a friend / family member to use theirs (but remember to pay them back!). If you do this, please remember to go back and change the details for the 'Invoice Address' or the anti-fraud detection might block the transaction
  • once you have completed the online payment a confirmation will be sent to the email address specified on the 'Invoice Address' page and your browser will return to our website

pricing policy

"the bitterness of poor quality remains long after the sweetness of low price is forgotten . . . ."

on a like-for-like basis (because we only use great quality items) all-unied prices are very competitive - we would encourage you to shop around so you can see for yourself. Our prices are calculated following consultation with our suppliers in each product category. We ask them regularly (normally monthly or quarterly, depending on the price volatility of each product) to provide their professional opinion about how our prices compare to the general "high street prices"

overall we believe we will provide better value. We do not slip in extras into our small-print. We are always open and honest; we never inflate our prices to set up an artificial 'sale'. If our prices drop it is either because our suppliers are charging us less or we have created a deal to reward you individually

it is inevitable in an open market like the internet that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. Often however, they will have no stock, no returns policy, questionable security, no guarantees and of course, poor customer service. We take great pride in offering a fast, efficient, friendly, secure and integrated experience, with great products and services at fair prices

WARNING - many independent retailers close to your campus will take advantage of their proximity to inflate their prices above those found elsewhere. Another trick often used by the larger retail stores is to transfer discontinued lines / inferior stock to their campus-town branches in September / October so they can offload it on unwary students

but the final decision about what is and is not good value is of course a personal matter for you the customer and we encourage you to check - ensuring you compare like-for-like, as our products are invariably higher quality

what is RRP?
RRP stands for "Recommended Retail Price". It is a term commonly used for the price that high street merchants typically charge (to cover their high overheads)

what is VAT?
VAT stands for "Value Added Tax". VAT is charged at 20% on most goods and services (increased from 17.5% on the 3rd of January 2011). All prices shown on our site include VAT. Customers from other countries, where VAT is not applicable, are nevertheless charged VAT because their orders are being delivered to UK addresses. VAT in the UK is regulated by HM Revenue & Customs. For further details on VAT click here.
The VAT registration number for Limited is 846215037

terms & conditions 2
privacy policy Ltd is committed to ensuring the privacy of individuals information and (as required by the Data protection Act 1998) is registered with the Information Commissioner's Office. Ltd Registration number is Z1828662

we are also members of SafeBuy and adhere to their web code of practice. To view our certificate click here

we guarantee that every online purchase you make from our store is a secure transaction. Before entering your card details you will be transferred to a secure server which uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone. Our online payments are handled by Protx Ltd. Once you have been transferred to their certified secure site you will see their certification of security

what information we hold about you

once you buy something from us we will have access to your email address, phone number/s, and delivery address. This information is only used to help us deliver the parcels and to contact you if necessary. We will also have access to the name and address of the credit/debit card holder buying on behalf of a student.

our site uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site

what we do with your information?

we maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs.

if you have any queries on our data protection policy, please email us or telephone +44 (0)20 8979 9916 to discuss further

who else sees your information?

we disclose the minimum necessary of your information to delivery companies when fulfilling your order. The delivery companies we use include Parcelforce, DPD, UPS, DHL, and TNT. By using our website, you consent to us using the personal information you have given Ltd and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on +44 (0)20 8979 9916 and we will gladly talk through any issues with you

delivery schedule

we suggest you do not leave ordering until the last possible moment. Once you have successfully placed your order, you will have 64 (in the case of our All-Essentials-Pack) less things to worry about

for us to manage the many logistical procedures in sufficient time to pre-deliver your Essentials Pack we require at least three working days notice (up to five at more busy times). To meet any shorter deadlines, please contact us and we will immediately let you know if it is possible - we will always try to process late orders but cannot guarantee it

unless instructed otherwise, we aim to deliver all orders to the residences on the day or just before each person arrives. We will either deliver your order ourselves or dispatch it via a third-party courier depending on how many other deliveries we have for each site at one time. If we dispatch your order by courier will mark the package "Care Of the Reception Desk", or "Care Of the Post Room" or "Care Of the Central Stores" (depending on the instructions given by the university / college) and it will also be clearly marked with your name and date of arrival to minimise the risk of the Reception Desk refusing to accept it. You will need to go to the Reception Desk / Post Room / Central Stores etc. to collect your order after you arrive

weekend deliveries
we do not deliver on Saturdays or Sundays, nor do the delivery companies we use. If you are due to arrive over the weekend we will deliver your order on the Friday immediately before. However, since some universities will not allow for pre-deliveries (even one day!) we might have to wait until the Monday before we can deliver your order. Please contact the Accommodation Office of the residence that you are attending to check their delivery policy and, if a Friday delivery will be a problem, let us know before you place your order

for the protection of your goods and to deter fraudulent activity, only essential items and lower valued desirable items (i.e. kettle, toaster, clock radio etc.) will be pre-delivered to Halls of Residence. This is done in close collaboration with the Halls Managers to confirm they have your accommodation booking and your anticipated time / date of arrival

higher value desirable purchases (such as televisions and bicycles) will not be pre-delivered. Once the delivery team at all-unied have confirmation of your arrival, your higher value 'Desirable' purchases will be delivered to you personally - on presentation of your all-unied Order Confirmation. You will be asked to sign a form to show that you have checked and accepted receipt of your delivery. All orders made whilst you are already at the University / College will be delivered as soon as possible, depending on availability of stock

due to their awkward size, bicycles are delivered by a specialist courier company. They are almost fully assembled but, to minimise their volume and to prevent damage in transit, they come flat-packed - you will need to simply straighten the handle-bars & attach the pedals and you are ready to go . . . . . .

delivery charges

we deliver our packs to students anywhere in the United Kingdom. All deliveries to Halls of Residence are FREE OF CHARGE if they are to one of our partner universities / colleges AND the total order value is 60 or over. For deliveries to a private address a small courier charge (of just 8.00) will be added at the checkout - please email our sales team or telephone +44 (0)20 8979 9916 if you want to discuss this further

if you are attending a UK university or college other than one of our partners, we are still delighted to accept your order. However, as we will have to outsource the delivery to a national courier service we pass on their charge (8.00) to you. Please note, we have made delivery arrangements with our partner universities / colleges; if you want your 'Essentials Pack' delivered to another university / college, you should check that they are prepared to accept the delivery on your behalf. Alternatively, if your university / college are not keen on accepting the delivery on your behalf, we can delay the delivery until after you have arrived

terms & conditions 3

despite our best efforts, occasionally an item might not get packed with your order. And sometimes the odd item might get broken in transit, despite our careful packaging. And worst of all, very occasionally, deliveries become lost or misplaced.
If any of these things happen to your order, please contact us by email (within three working days of receipt or expected delivery date) quoting your name & order number along with clear details of exactly what is missing or broken. We will immediately investigate your claim and, where applicable, dispatch the missing / broken item/s on a next-day courier service.
to give you an idea of the problems we sometimes encounter and how to resolve them, here are some simple and easy to follow guidelines:

returns: our returns policy is simple! If you are unhappy with your purchase, for example the item you have ordered is faulty or defective, you must return it to us unused and in its original condition within 3 days for a prompt replacement, exchange or refund. Simply call us on 020 8979 9916 or email us and one of our Customer Support team will advise you how we will process your return quickly and efficiently. You must contact our Customer Support team before sending anything back to us or we will not be able to process your return

product availability: all products are subject to availability. If any product you order is unavailable, we may provide a substitute of an equivalent or greater quality and/or price but of the same general description without notice ('substitute product'). In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment (for that product) in full

cancellation: you have the right to cancel your order within fourteen working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel, in writing, within this cancellation period by email or letter. You are under a duty to take reasonable care of the goods. The goods must be returned (at your expense) in a saleable condition and we would recommend for your own protection, that you use a recorded delivery service

faulty or defective items: if you return an item because of an error on our part, or it is defective, we will refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item(s) must be returned within 30 days of purchase

missing item/s: occasionally, despite our numerous checks, an item might not get picked, packed and dispatched with your order. If this happens to you, please contact us by email (within three working days of receipt) quoting your name & order number along with clear details of what is missing. We will immediately investigate your claim and, where applicable, dispatch the missing item

whole missing order: unfortunately, since we regularly depend on the efficiency and integrity of people outside our organisation, very occasionally a complete delivery can get lost or misplaced in transit. They invariably turn up eventually but clearly you will not want to wait and see if this happens - especially if the delivery includes your bedding! Therefore, if you think this might have happened to your order, please contact us by email (within three working days of receipt) quoting your name & order number and we will immediately investigate with our warehouse and/or delivery agents to ascertain where your order has been delivered

broken item/s: despite the items with your order being carefully picked and packed, unfortunately items occasionally get broken in transit. If this has happened to any of your items, please contact us by email (within three working days of receipt) quoting your name & order number along with clear details of what is broken. We will immediately investigate your claim and, where applicable, dispatch a replacement item

PLEASE NOTE: failure to contact us within three working days will make our investigations effectively worthless so we are highly unlikely to validate your issue

perishable goods: we are unable to accept returns of perishable goods - for example, software: Any item which includes software must be returned with the software unopened

returned items lost in transit: we cannot be held responsible for returns packages lost in transit to us: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded / Special Delivery

refunds, replacement and exchanges: refunds, replacements or exchanges for items that are defective or faulty and are sent back to Ltd within 30 days will be processed within 7 working days of receipt of the returned item(s) by Ltd. A refund will be made in the same form of payment that was used to make your initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund

please note, in all instances Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights

complaints procedure Ltd takes its relationships with customers very seriously; we spend a great deal of time and effort ensuring that we keep you happy. However, we can only resolve problems if we know about them in a timely fashion. You must lodge your complaint with us (either by phone or by email) within 3 working days of the receipt (or scheduled receipt) of your order. We in turn aim to respond to you within one working day of receipt, whether it is an enquiry or a complaint

all your feedback is appreciated but obviously . . . . we prefer good news!

storage terms

  • we need at least five working days notice to add collections and / or redeliveries to our schedules - if your requirements are sooner, you need to contact us before you make your booking to see if we can accommodate you
  • you must ensure you book your storage with sufficient time to meet any journey plans. Do NOT book a collection on the same day as your flight home as this creates unnecessary stress for you and for us!
  • only once the Online Booking Section and the Additional Storage Details Form have been completed and received satisfactorily and full payment has been made will a booking be confirmed and entered into our schedule
  • times requested (or given by All-Unied) are only guides and cannot be guaranteed due to workloads, traffic etc.
  • All-Unied will only collect and redeliver between the hours of 10:00 and 15:00, Monday to Friday
  • if you want to book a group collection for you and a group of your friends that is OK but you must let us know beforehand. Please also note that we will only make the redelivery to one address specified by the person making the booking - your friends will not have access to their possessions until you do
  • each of your items for storage should be clearly marked / labelled with your name, university / college, halls and all relevant contact telephone numbers
  • when the driver arrives you must only have the number of items for collection that you have booked and that each one should be sequentially numbered (for example "3 of 5")
  • additional items will incur an excess charge of 5 per additional item (plus a one-off administration fee of 5). Excess baggage charges must be settled before re-delivery
  • if you (or your appointed representative) fail to be present on the day of collection, the All-Unied driver will wait no longer than 15 minutes before moving on. This will result in you having to settle any cancellation fees (see below) and re-book the storage
  • you should have packed all the items yourself and be certain that everything held within your boxes, luggage etc. is safe, dry and non-perishable
  • all items must be packed in appropriate containers (double-walled study cardboard-boxes, crates, sports-bags, rucksacks, suitcases etc.). Plastic bags are NOT acceptable. We also will not accept un-packed items such as televisions, lamps, kettles, music-systems, student 'trophies' (traffic-cones, street signs), etc. - unsuitably containers will most probably be rejected by the driver
  • all boxes should be taped shut and where possible suitcases, rucksacks, sports-bags etc. should be secured with padlocks
  • no single item will weigh more than 25kg (to comply with Health & Safety guidelines on lifting)
  • if you cannot personally be available to hand over your possessions to the pick-up driver you will need to come to a suitable arrangement with security, reception, a friend, one of your fellow students etc. to hand over your possessions on your behalf; that person must be made aware of the collection details (and our conditions) and possess your paperwork for us to accept the collection
  • you must be ready for our driver when he comes to collect your possessions. If our driver has to wait while you finish packing (including the labelling of your items or repacking due to improper containers being used by you) or for any other reason, you will charged a rate of 20 per hour (plus a one-off administration fee of 5)
  • All-Unied (and appointed agents) reserve the right to refuse to move any item on any grounds (be it legal, health & safety or any other reasonable grounds) at the total discretion of the driver or driver's assistant
  • collection will be from the building's front door / reception area, or at a place that gives All-Unied's drivers maximum ease of collection (i.e. at a doorway nearest to the building's car parking area). This is especially relevant at city-centre, high-street halls of residences where parking and / or security is a problem
  • once collected, your storage will be taken back to one of All-Unied's bonded-warehouses where everything will be cling-wrapped to keep it all clean and together. Access to the warehouse is restricted so you must be sure you have not packed any important documents (passport, airline-tickets, money etc.) as you will not normally be given access to the facility
  • if you cancel, giving at least 48 hours notice, there will be a cancellation fee of 25 (to cover the cost of All-Unied's time and administration)
  • if you cancel, giving less than 48 hours notice, the cancellation fee will be 80% of the total booking fee
  • All-Unied does not offer insurance cover for your items; you need to book this separately yourself, possibly with Ensleigh Insurance
  • if you do not use appropriate packing materials and your possessions subsequently become damaged we will not be held responsible
  • furthermore, if your items in storage cause damage to any third party (i.e. if you fail to properly empty and dry out mini-fridges, rice-cookers, steamers, kettles, irons etc. and they leak and subsequently damage other people's possessions) you will be liable for any compensation claims
  • it is your responsibility to confirm in sufficient time (no less than 5 working days) your date & time of arrival and your full re-delivery address (including the postcode); failure to do so will incur a charge of 5 per day (plus a one-off administration fee of 5) and All-Unied will only redeliver your possessions at a time convenient to them
  • if you (or your appointed representative) fail to be present on the day of redelivery, the All-Unied's driver will not wait any longer than 15 minutes before moving on. This will result in you having to re-book the redelivery at a cost of at least 25 (depending on the location), payable in advance
  • redelivery will be to the building's front door / reception area, or at a place that gives All-Unied's drivers maximum ease of collection (i.e. at a doorway nearest to the building's car parking area). This is especially relevant at city-centre, high-street halls of residences where parking and / or security is a problem

  • you must not store:
    gas or petrol
    flammable items
    perishable goods
    any liquids
    dangerous chemicals
    live animals
    any goods of an illegal nature

  • all-unied reserves the right to open and inspect any box / crate / container / suitcase (or other item) suspected of containing any disallowed items / goods / substances. Should this circumstance arise, all-unied will not be liable for any damage caused to the container or goods held within
  • only all-unied personnel will have access to the off-site storage facilities. Access to our storage is restricted to all-unied personnel until it is re-delivered, as arranged. In genuine emergency cases it might be possible to gain access but this cannot be guaranteed and would be charged accordingly
  • if you mistakenly pack any personal valuables which you will need whilst away from university (i.e. passport, travel documents, handbag, wallet, keys, PDA, etc.) we will try to recover them for you as soon as possible. However we cannot guarantee to do so and will not be held responsible for any adverse affects not doing so may have on your plans, for example missing a flight
  • we will do our utmost to ensure we meet our agreed collection and re-delivery schedules. However, the best laid plans can be interrupted so you should always ensure you have a contingency plan; if we fail to arrive on schedule and you have to use an alternative solution we will refund your all-unied charges but will not be held responsible for any consequences, for example missing a flight
copyright & trademarks, conditions of website use
copyright & trademarks, conditions of website use

all website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Website are copyright Ltd. and its affiliates or their content and technology providers

all rights reserved

any use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Ltd is strictly prohibited

trademarks Ltd, and all-unied are either trademarks or registered trademarks of Limited. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners

conditions of website use

all website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Ltd. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Ltd is strictly prohibited

governing law and contract formation

no contract will subsist between you and Ltd for the sale by it to you of any product unless and until Ltd accepts your order by e-mail confirming that it has despatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Ltd sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and you and Ltd irrevocably submit to the non-exclusive jurisdiction of the English courts




Click-2-Campus, Suite 3, 21 Creek Road, Hampton Court, Molesey, Surrey, KT8 9BE    t +44(0)20 8979 9916    e