Click2Campus - Delivery Information
    Delivery Information
    We suggest you do not leave ordering until the last possible moment. Once you have successfully placed your order, you will have 64 (in the case of our All-Essentials-Pack) less things to worry about!

    For us to manage the many logistical procedures in sufficient time to pre-deliver your Essentials Pack we require at least three working days notice (up to five at more busy times). To meet any shorter deadlines, please contact us and we will immediately let you know if it is possible - we will always try to process late orders but cannot guarantee it.

    Unless instructed otherwise, we aim to deliver all orders to the residences on the day or just before each person arrives.

    We will either deliver your order ourselves or dispatch it via a third-party courier depending on how many other deliveries we have for each site at one time. If we dispatch your order by courier will mark the package "Care Of the Reception Desk", or "Care Of the Post Room" or "Care Of the Central Stores" (depending on the instructions given by the university / college) and it will also be clearly marked with your name and date of arrival to minimise the risk of the Reception Desk refusing to accept it. You will need to go to the Reception Desk / Post Room / Central Stores etc. to collect your order after you arrive.

    Weekend deliveries
    We do not deliver on Saturdays or Sundays, nor do the delivery companies we use. If you are due to arrive over the weekend we will deliver your order on the Friday immediately before. However, since some universities will not allow for pre-deliveries (even one day!) we might have to wait until the Monday before we can deliver your order. Please contact the Accommodation Office of the residence that you are attending to check their delivery policy and, if a Friday delivery will be a problem, let us know before you place your order.

    For the protection of your goods and to deter fraudulent activity, only essential items and lower valued desirable items (i.e. kettle, toaster, clock radio etc.) will be pre-delivered to Halls of Residence. This is done in close collaboration with the Halls Managers to confirm they have your accommodation booking and your anticipated time / date of arrival.

    Higher value desirable purchases (such as televisions and bicycles) will not be pre-delivered. Once the delivery team at all-unied have confirmation of your arrival, your higher value 'Desirable' purchases will be delivered to you personally - on presentation of your all-unied Order Confirmation. You will be asked to sign a form to show that you have checked and accepted receipt of your delivery. All orders made whilst you are already at the University / College will be delivered as soon as possible, depending on availability of stock.

    Due to their awkward size, bicycles are delivered by a specialist courier company. They are almost fully assembled but, to minimise their volume and to prevent damage in transit, they come flat-packed - you will need to simply straighten the handle-bars & attach the pedals and you are ready to go.

    Delivery charges
    We deliver our packs to students anywhere in the United Kingdom. All deliveries to Halls of Residence are FREE OF CHARGE if they are to one of our partner universities / colleges AND the total order value is 100 or over. For deliveries to a private address a small courier charge (of just 8.00) will be added at the checkout - please email our sales team or telephone +44 (0)20 8979 9916 if you want to discuss this further.

    If you are attending a UK university or college other than one of our partners, we are still delighted to accept your order. However, as we will have to outsource the delivery to a national courier service we pass on their charge (8.00) to you. Please note, we have made delivery arrangements with our partner universities / colleges; if you want your 'Essentials Pack' delivered to another university / college, you should check that they are prepared to accept the delivery on your behalf. Alternatively, if your university / college are not keen on accepting the delivery on your behalf, we can delay the delivery until after you have arrived.
Click 2 Campus, 25a Creek Road, Hampton Court, East Molesey, Surrey KT8 9BE     +44(0)20 8979 9916