Q. How is all-unied pronounced?
A. Easy, it is pronounced "all you need" and it comes from us supplying all
you need for your uni
ucation.Q. I have pre-purchased an Essentials Pack; how and when will it be delivered?
A. If you are attending one of our partner universities or colleges we pre-deliver your Essentials Pack direct to your halls of residence so it is ready for when you arrive. We liaise with the Accommodation Office to ensure this is properly coordinated. Some universities allow us to deliver packs right into the allocated rooms whilst others instruct us to send packs to specific nearby locations (Reception Desk, Post Room, Campus Stores, etc, for the students to collect on arrival. If you are going to any other institution or private accommodation we can arrange for your delivery to be made by a national carrier (for a small additional charge).Q. What if I change my mind about choice of university / college?
A. If you are still going to an institution in the UK we can arrange for your Essentials Pack to be delivered to you. This will incur a small additional charge if your new university / college is not one of our partners and hence not in our normal delivery circuit. If you no longer require the pack then we can cancel your order (if it has not left our warehouse) or take it back (if it has left us) for a small handling fee.Q. What if I am no longer coming to the UK?
A. Provided we are informed early enough we will cancel the order and refund the bank card used (and you will not be charged).Q. I wish to buy some of your 'desirable' items. Can they be delivered at the same time as the Essentials Pack?
A. We want to ensure that the correct person gets the items and that none go missing. Therefore we only deliver higher-value desirable items direct to you in person. This is for your peace of mind and to deter any fraudulent activities. Lower value desirable items (such as kettles or adaptors) will normally be included with your essentials delivery. Q. What if there is something I specifically need that is not shown in your store?
A. Simply send us an email telling us exactly what you want (including any model numbers) and we will contact our numerous suppliers to get you the best price possible.Q. Do I have to buy through the website?
A. Not necessarily but it is a lot easier for us to monitor our stock if you do. We also have phone lines for you to place orders for the items you see on the website. See our contact
section.Q. What if there are items missing from the crate or there are broken items?
A. We use one of the top e-fulfilment companies in the United Kingdom for our contract packing and delivery service. Before your pack leaves the warehouse it will be securely packed and weighed to within fine tolerances and labelled accordingly. As such, missing or damaged items are highly unlikely. However, if you do incur a problem notify us immediately and we will sort it out for you.Q. What guarantees do I have with electrical items?
A. Any items that prove to be faulty will be replaced free of charge. Just call us and we will advise you what to do.Q. What does one of your Essentials Packs cost?
A. There are a number of different Essentials Packs, the choice of which depends on the university halls you are going to. Some halls will require the full pack while others may require you to just bring the kitchen items and towels. For a breakdown of prices / contents, please click on any pack picture in the shopping section on our website.Q. Do I have a choice about what goes in my Essentials Pack?
A. Yes. We pre-assemble several standard Essentials Packs for convenience and to save you money. You are very welcome to add items to one of our packs or make up one entirely to your own specifications - if you want three frying pans and no saucepans that is your choice! If you are only staying for one semester (or even for one year) it might be worth you purchasing one of our 'Single Semester Packs' (SSP) with a 'Single Bedding Pack' (SBP) and enhancing it with any other items you need, rather than going for one of the larger packs.Q. What should I do with the pack at the end of the year?
A. Once your annual accommodation licence expires (normally after 40 weeks) you will have to vacate your study-room - but your university / college is highly unlikely to offer you storage facilities. So, since you will probably want to go travelling or go home between the spring and autumn terms, you will need to store your pack, along with all your other possessions. We offer great rates on summer-time storage (with free delivery and collection for students studying at our partner institutions) - please see the storage
section for further details.Q. Tell me more about the summer-time storage service.
A. We know that it is unrealistic to take all your belongings back home for such a short time but that it is also difficult to know what to do with them. That is why we also have a storage service. For a small weekly charge we will collect from your residence, securely store over the summer and then redeliver back to you at the start of the next term / semester; provided this is back to halls. If your next accommodation is off campus we can still deliver back your possessions but there will be a small additional charge. Alternatively we make regular drops to a centralised point at your university where you can collect your possessions in person.Q. What items will you take for storage?
A. We will NOT accept any perishable or hazardous items. Everything else is fine as long as it is suitably packed. Our crates are ideal but we will also accept sturdy (double-wall) cardboard boxes, suitcases / travel bags, tea chests etc. We cannot accept items packed in unsuitable bin-liners, carrier bags or similar.Q. What if I want / need an empty crate?
A. No problem, these are available to buy on the website just like all the other items we sell.Q. How do I book the storage facility?
A. If it is not clear on the website, please give us a call and we will talk you through it. You will need to supply both the collection address and, if known at the time (but not necessary yet), the delivery address. You can pay online, by cheque or by bank transfer.Q. Do you buy back your essential pack after I graduate?
A. No. For residential students on standard degree courses, there is very unlikely to be any residual value in their 'essential' items. What we classify as 'essential' items are those that most / all students buy for their basic needs and use every day - if they don't buy them from us (with all the added convenience of doing so) they will need to buy them from high-street stores; who similarly could not be expected to repurchase them.
If you have any questions that need answering, please go to our contact
page for details on how we can be reached.